How to use the app

Choose a ticket

Open the “Tickets” tab at the bottom of the screen. The “Buy” tab lists the lift tickets on sale.

Tap “Buy” on the ticket you want.

Choose quantities and how to get your ticket

On “Review your purchase”, choose the number of tickets for each category (adult, senior and so on).

Under “How to get your ticket”, choose how you will receive it.

• QR code for exchange: after you buy, a QR code appears in the app. Hold it up to a ticket machine (pick-up box) at the resort to receive an IC card lift ticket.
• Overwrite IC Ticket on your card: load the ticket onto an IC card you already have. Enter the WTP number printed on the back of the card for each ticket (you can also scan the QR code on the back with the camera).

When you are done, tap “Choose who will use them” at the bottom.

Select the users

This ticket is issued per person, so you sign in with your Web Ticket Shop (Axess) account.

If you bought lift tickets from the Rusutsu online shop in a previous season, you can sign in with the same account. If you do not have one, create one from “Don’t have an account?”. If you forgot your password, reset it from “Forgot your password?”.

After signing in, choose a user for each ticket. For senior and youth tickets, attach a photo of an ID such as a student card that shows the name and date of birth (not needed if already registered).

When you are done, tap “Review the notice”.

Read the notice and agree

Read the notice to the end, tick the “I agree” box at the bottom, then tap “Proceed to payment”.

Until the box is ticked, the button stays grey and says “Please check the agreement box”.

Tap “Continue” to open the payment page

On iPhone, a prompt appears: “RUSUTSU” Wants to Use “checkout.stripe.com” to Sign In. Tap “Continue”.

This is an iPhone prompt for opening the payment page. Nothing is signed in or registered. The prompt does not appear on Android.

Enter your card details on the payment page

Payment is made on a page run by the payment service Stripe, which opens inside the app. If the top of the page says “checkout.stripe.com”, you are on the right page. It may look as if you have left the app, but this is normal.

On phones with Apple Pay, an “Apple Pay” button appears first. To pay by card, tap the button below it to pay another way.

Enter your email address, card number, expiry date, security code and cardholder name, then tap “Pay”. Your card details are not stored in the Rusutsu app.

Once the payment is complete, you are returned to the app automatically.

If you close the payment page partway, you can return to the same page from “Continue to payment” on the order screen (see “If something goes wrong” below).

If your card issuer asks you to verify

Depending on the card, your card issuer may show a verification screen (3-D Secure). Enter the code sent to you by SMS or email and tap “Continue”.

Once verified, the payment is completed and you are returned to the app automatically.

Purchase complete

When “Purchase complete” is shown, you are done. Right after paying, the screen may say the payment is being confirmed; it updates after a short while.

Tap “See my tickets” to see the tickets you bought.

Pick up with the QR code

The QR code for exchange is shown in “My tickets”. Hold it up to the reader on a ticket machine (pick-up box) at the resort, and an IC card lift ticket comes out.

Tickets can be issued about 5 minutes after the payment is complete.

If you bought several tickets, each one has its own QR code — swipe left and right to switch. Different people can pick them up at different times. Once picked up, the ticket shows “Issued”.

Tickets on an IC card and time remaining

Tickets on an IC card are shown in “My tickets”, one card at a time. A card you overwrote does not need to go through the ticket machine — go straight to the lift gate.

For hour-based tickets, the remaining time is shown once you have passed through a gate (in whole hours). Tap the card to see the gate history.

Open the order from your purchase history

Tap “Purchase history” at the top right of the “Tickets” screen and choose the order you need a receipt for.

View or send it from “Receipt”

Under “Receipt” at the bottom of the order screen, tap “View receipt” to open the receipt from the payment service Stripe. You can save or print it.

Tap “Send by email” to have the receipt sent to an email address you enter.

The receipt shows the tickets bought, the amount, the date and time of payment and the last 4 digits of the card.

Receipts are issued by the payment service Stripe.