Reset your Web Ticket Shop password

Tap “Forgot your password?”

On the Web Ticket Shop (Axess) sign-in screen, tap “Forgot your password?”.

The sign-in screen opens when you are asked to sign in at “Select the users” during a purchase.

Enter your email address and tap “Send code”

Enter the email address registered with the Web Ticket Shop (the one you sign in with) and tap “Send code”.

When the app says the code has been sent, check your email. The code is valid for 30 minutes from the request.

The app says the code was sent whether or not an account exists. If the address you entered differs from the registered one, no email is sent. You can request a code up to 3 times per hour.

Find the verification code in the email

An email like the one shown arrives from “noreply@teamaxess.com”. Copy the verification code (32 letters and digits) from the message.

If the email does not arrive, check the following.

• Look in your spam or junk folder.
• If your mail service or mail app blocks unknown senders (common with mobile carrier email), allow mail from “noreply@teamaxess.com”, then tap “Send code” again.
• Make sure the address you entered is the one registered with the Web Ticket Shop. If it is different, no email is sent even though the app says it was.

Enter the code and a new password

Paste the code from the email into “Verification code”, enter the same password in “New password” and “New password (again)”, then tap “Change password”.

Once changed, the app signs you in with the new password and returns to the previous screen. If it shows “Password changed” instead, tap “Sign in” and sign in with the new password.

You will also receive a notice titled “[RUSUTSU] Your password was changed” from Rusutsu Resort (no-reply@rusutsu-resort.app). If this was not you, reset your password right away and contact us through the app’s inquiry form.

If you close the app partway, open “Forgot your password?” again and continue from “Enter the code”. “Start over” sends a new code.